End Customer
Order & Delivery FAQs
How do I check the status of my order?
How do I check the status of my order?
When an order is placed and the transaction is successful, Cashfree sends you a payment confirmation email. Cashfree is a payment gateway that helps merchants accept online payments.The orders are processed at the merchant’s end. To check the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can report here.
I have cancelled/returned my order and have not received the refund yet. Can you help me?
I have cancelled/returned my order and have not received the refund yet. Can you help me?
Refunds typically take 5 to 10 working days to be credited, depending on the merchant’s refund policy and payment modes:UPI: Up to 5 working daysCards: Up to 7 working daysNet Banking and others: 7 to 10 working daysOnce a refund is initiated, you will receive an email from Cashfree with details such as refund status (‘Refund Initiated’ or ‘Refund Processed’), Order ID, Refund ID, Payment Method, Date of Initiation, Date of Processing, and ARN(Acquirer Reference Number). The ARN, a unique ID from Cashfree’s partner bank, helps track the transaction in the bank statement. If the refund is processed but not credited, contact your bank with the ARN. If you haven’t received a ‘Refund Initiated’ email, contact the merchant. If they are unresponsive, feel free to report the issue here.
I made payment using Cashfree, but the order is not showing on the seller website/app. How do I view my order?
I made payment using Cashfree, but the order is not showing on the seller website/app. How do I view my order?
When an order is placed and the transaction is successful, Cashfree sends you a payment confirmation email. Cashfree is a payment gateway that helps merchants accept online payments.The orders are processed at the merchant’s end. To check the status of your order, we suggest that you contact the merchant.If you have not received the payment confirmation, you can raise a request with us here
I did not receive the order confirmation email from the seller. What should I do?
I did not receive the order confirmation email from the seller. What should I do?
The orders are processed at the merchant’s end, when an order is placed successfully, the merchant sends order confirmation email.If you haven’t received the order confirmation email from the merchant, do double-check your promotions, updates folder, or SPAM inbox. If the order confirmation email is not found, we suggest that you contact the merchant. If the merchant is not able to resolve your issue, you can raise a request with us here
I want to track my order, or I am unable to view my order on the seller's website/application. Can you help me?
I want to track my order, or I am unable to view my order on the seller's website/application. Can you help me?
The orders are processed at the merchant’s end. Cashfree is a payment gateway that helps merchants accept online payments.To know the status of your order, we suggest that you contact the merchant. If the merchant is not responsive, you can report the issue here.
I want to modify/exchange my order. Can you help me?
I want to modify/exchange my order. Can you help me?
The orders are processed at the merchant’s end. Cashfree is a payment gateway that helps merchants with accepting online payments only.To modify or exchange your order, we suggest that you contact the merchant.If the merchant is not responsive, you can report the issue here.
My order has not been delivered yet. Can you help me?
My order has not been delivered yet. Can you help me?
The orders are processed at the merchant’s end.Cashfree is a payment gateway that helps merchants accept online payments.To know the status of your order delivery, we suggest that you contact the merchant.If the merchant is not responsive, you can report the issuehere.
I paid for a service, but it hasn't been delivered. What should I do?
I paid for a service, but it hasn't been delivered. What should I do?
Cashfree is a payment gateway that helps merchants with accepting online payments only.To get an update on the service fulfilment, we suggest that you contact the merchant.If the merchant is not responsive, you can report the issue here.