Payment FAQs

I made a payment. My account has been debited but the transaction failed. What should I do?

If the payment has been deducted from your account but the transaction failed, your account will be auto-credited within 3-5 working days as per bank’s timeline. We suggest that you wait for at least 5 working days from the payment date and check your bank statement at the end of the 5 days. If you face an issue after 5 working days, you can report the same here. For fastest resolution, please mention the UTR and the payment date.

What is UTR and where will I find it?

I made a payment. My account has been debited but the transaction is showing pending . What should I do?

In certain cases, when a payment is initiated, the payment transaction may show as pending on the payment platform. Until the payment transaction shows successful, the order will not be placed.

Bank may take up to 2-3 working days to share the final status update for pending transactions.

During this time, Cashfree will wait for the update from the bank, if the bank confirms the transaction as successful, the transaction status will change to successful and your amount will be auto-credited to your account within 5-7 working days from the date the bank confirms the status.

However, if the bank marks the transaction as failed, your amount will be auto-credited to your account within 5-7 working days. We suggest that you check you bank statement after 7 days of date of payment in case of such transactions.

If you face an issue after working days, you can report the same here. For fastest resolution, please mention the UTR and the payment date.

What is UTR and where will I find it?

How can I check my order payment status?

When an order is placed and the transaction is successful, you will receive a payment confirmation email from Cashfree. Cashfree is a payment gateway that helps merchants with accepting online payments.

If there is no payment confirmation, this may mean that the transaction failed. If the amount is debited from your account, it should get auto-credited within 3-5 working days.

If you still have an issue, you can report the same here. For fastest resolution, please mention the payment date and provide your order ID.

I have made the payment but did not get any payment confirmation. What should I do?

If the payment has been successful you would receive a payment confirmation email from Cashfree. If you do not see the email, do double check your promotions, updates folder, or SPAM inbox.

If there is no payment confirmation email, this may mean that the transaction failed. If the amount is debited from your account, it should get auto-credited within 3-5 working days.

If you still have an issue, you can report the same here. For fastest resolution, please mention the payment date and provide your order ID.

What is UTR and where can I find it ?

UTR number stands for Unique Transaction Reference number. It is used for identifying a particular transaction. You will find UTR number in your bank statement. Some payment platforms may show it as Transaction ID or ARN.

I made a payment but the amount has been deducted twice. What should I do now?

If the amount has been debited twice, you can report your issue here. For the fastest resolution please do mention the payment date and Order ID. In the message section on the form, you can add transaction UTRs.

What is UTR and where will I find it?

I haven't received the OTP to make the payment. What should I do?

Cashfree is a payment gateway that helps merchants accept payments using multiple payment mode such as net banking, UPI, wallets etc. If you have initiated a payment using any payment platform ( For example Paytm, PhonePe, Net banking etc) and the OTP is not received, we suggest that you reach out to the payment platform or the merchant.

If the merchant is not responsive, you can report the issue here.

I made a payment to a Cashfree UPI ID. I can't see it on seller website/app. What should I do?

You can report your issue here. For the fastest resolution please do mention the payment date and Order ID. In the message section on the form, you can add transaction UTR.

What is UTR and where will I find it?