Report a Fraud FAQs

I see Cashfree on my statement, I donot remember making any payment to Cashfree directly. I want to know what is this debit for?

Cashfree is a payment gateway that helps merchants accept online payments. If you are seeing Cashfree name mentioned on a statement, it would be related to a payment made to a merchant using Cashfree.

In case of a successful payment you would have got a payment confirmation email that would show the transaction details as well as merchant details. You can use the merchant details and contact the merchant for any transaction related clarification.

If the merchant is unable to resolve your issue you can report here. For fastest resolution we recommend that you provide the payment date, Order ID and UTR

What is UTR and where will I find it?

I am trying to reach the merchant but the merchant is not responding. Can you help?

Orders are processed at the merchants end, if the merchant is unresponsive you can report here. For fastest resolution, please do mention the payment date and order ID along with your concern on the message box.

I did not receive my order even after 10 days. I want to report a fraud case.

The orders are processed at the merchant’s end. Cashfree is a payment gateway that helps merchants with accepting online payments. To get a status of your order delivery, we suggest that you contact the merchant.

In case the issue still remains unresolved, you can report here.

How do I report a suspicious transaction?

If you see any suspicious or unauthorized transaction, you can report your issue here. Do mention your UTR and payment date on the form for fastest resolution. We would also suggest that you make sure that the suspicious activity or unauthorized transaction has not been made by a family member using your card without your knowledge, or is related to a prior authorized auto-debit as in case of periodic subscription plans.