Transactions

How do I initiate a transaction?

To initiate a transaction:

1. Go to the New Payments tab.
2. Enter the amount you want to receive.
3. Choose the payment mode you wish to proceed with.
4. Fill in the required details and click on Accept.

The user will then be shown a QR code that can be scanned using a PSP app to complete the payment.

How can I check if a transaction is successful?

You can check the status of each transaction in the Payments tab.

• Transactions in an incomplete state may move to success once confirmation is received from the customer’s bank.

• If the status doesn’t update and money is deducted, the amount will be returned within 3-4 working days.

How can I see a transaction in a particular date range?

Payment Gateway Dashboard > Transactions > Payments > Drop down menu on the filter for dates > Custom date range

How can I search for a transaction based on status?

Payment Gateway Dashboard > Transactions > Payments > Search and filter > Status

What could be the reason for payment being declined?

There can be multiple reasons for a payment being declined, including failures from the bank’s end.

If money is deducted from the customer’s account but the status shows as a failure, the amount will be reversed back to the customer’s account within 7 to 10 working days.

How long should I wait if a transaction is pending?

If a transaction is pending:

1. Go to the Payments tab and pull down to refresh the status of the transaction.

2. If the transaction status shows as failed, the money will be reversed to the customer’s account within 7 to 10 working days.